Refund policy

Returns & Refunds Policy

Made-to-order products
At FondlyGoods, every item is personalized and made to order specifically for you. Because of this, we're unable to accept returns or offer refunds for buyer's remorse, incorrect personalization details submitted at checkout (please double-check spelling and details before ordering), or change-of-mind requests once production has begun.

Damaged, defective, or incorrect items
We stand behind the quality of our products. If your item arrives damaged, defective, or different from what you ordered (for example, a misprint or an error on our end), we'll make it right. Contact us within [14] days of delivery at support@fondlygoods.com with your order number and clear photos of the issue, and we'll arrange a free replacement or a refund.

Order cancellations or changes
Because items go into production quickly, we can only cancel or change an order within [24] hours of purchase. After that, production may have started and we're unable to make changes. Email us as soon as possible at support@fondlygoods.com if you need to adjust an order.

Lost or undelivered packages
If your tracking shows no movement or your package doesn't arrive within the expected window, contact us at [support@fondlygoods.com and we'll investigate with the carrier and resolve it with a replacement or refund as appropriate.

How refunds are processed
Approved refunds are issued to your original payment method within [5–10] business days. Depending on your bank, it may take additional time to appear.